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Privacy Policy

Welcome to All Ears! This Privacy Policy explains how we collect, use, and protect your information when you use the All Ears application (“App”) and services (“Services”). By using the App, you agree to the collection and use of your data as described in this policy.

Information We Collect

We collect the following types of information to provide and improve our Services:

  1. Personal Information:
    Name, email address, phone number, and other registration details.

  2. Usage Data:
    Session logs, duration of use, and type of Services utilized (e.g., text, audio, or video).

  3. Payment Information:
    Details necessary to process wallet transactions securely via integrated payment gateways.

  4. Device Data:
    IP address, operating system, device model, and app activity for analytics and troubleshooting.

How We Use Your Information

We use the information collected for the following purposes:

  • To provide and personalize Services.

  • To process payments and manage Wallet balances.

  • To ensure app security and troubleshoot technical issues.

  • For analytics and improvements to optimize user experience.

  • To comply with legal obligations and prevent fraudulent activities.

Sharing Information

We only share your information in the following circumstances:

  1. With Advisors:
    Necessary details (e.g., session preferences) are shared with Advisors to provide personalized support.

  2. Third-Party Services:
    - Payment Gateways: Process Wallet recharges securely.
    - Analytics Providers: Help optimize app performance.

  3. Legal Compliance:
    Information may be disclosed to comply with legal obligations, court orders, or requests from law enforcement.

Data Security

We prioritize your data security by implementing the following measures:

  • Encryption of all transactions and sensitive data.

  • Use of secure servers and protocols for data transmission.

  • Users are responsible for safeguarding their account credentials and passwords.

Retention of Data

  • Personal data is retained only as long as necessary to provide Services or as required by law.

  • Users may request account and data deletion, subject to legal retention requirements.

User Rights

Users have the following rights concerning their personal data:

  1. Access:
    Request a copy of the data we hold about you.

  2. Correction:
    Update incorrect or incomplete information.

  3. Deletion:
    Request the deletion of your account and associated data, subject to legal obligations.

  4. Opt-Out:
    Manage preferences for promotional emails and notifications.

Cookies and Tracking

  • Cookies and similar technologies are used to enhance user experience and gather analytics.

  • Users can adjust their device settings to disable cookies if desired. However, some features of the App may not function properly without cookies.

Third-Party Links

The App may include links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites.

Updates to Privacy Policy

  • This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements.

  • Significant changes will be communicated to users through the App or email.

Contact Us

For questions or concerns about this Privacy Policy, please contact us on: hello@nodenine.ai

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